PLEASE READ CAREFULLY AND THOROUGHLY:
DISCLAIMER:
All items listed on this site are 100% handmade. Some items will have visible "work" marks and may vary slightly from the product photo. By making a purchase, you agree to this statement and all the policies mentioned.
RETURN & EXCHANGE
Sincerely, DMC Unique Jewelry offers a 7-day return/exchange on all items, EXCLUDING CUSTOM ORDERS.
We do not offer refunds.
RETURN PROCESS
Notify us by email at dmchandcrafted@gmail.com immediately. Provide your name, 4-digit order number, a photo of the piece you will be returning and the reason for the return.
Item(s) must be returned within 7 days of delivery date. Any return requests made after this time will be denied.
Customers will be responsible for return shipping. If any discounts were applied to your order, that amount will be returned to the store.
Customers will be sent a return label and must have this scanned in the USPS carrier tracking system within the 7-day window.
Item(s) must be in the same condition that you received it. Items must be unworn, unused and in its original packaging.
Once the item is received and inspected, the selected exchange will be shipped out.
RETURNED PARCEL due to:
1) Incorrect or Insufficient Address
2) Failure to receive and/or pick up from your local post office within the stipulated time frame
You will be contacted to organize re-delivery. Additional shipping costs will apply and must be paid prior to re-shipping.
Custom adornments are NOT eligible for a refund or return. Once production has begun, no changes can be made.
In the event that a customer receives a damaged custom order, please email photos to dmchandcrafted@gmail.com within 48 hours of delivery date.
